this post was submitted on 04 Sep 2023
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Pentagon has the worst IT helpdesk in the US government::DoD is dead last for tech support, equipment, communication, and function, say staff

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[–] photonic_sorcerer 42 points 2 years ago (3 children)

You'd think the DoD's astronomical budget would cover this.

[–] [email protected] 54 points 2 years ago (3 children)

From what I've seen, a lot of the money goes to multiple layers of mid-level managers who don't actually do anything.

[–] [email protected] 36 points 2 years ago (1 children)

They are there to document in excruciating detail how their budget is NOT being misspent, because we can't abide waste and mismanagement!

[–] [email protected] 16 points 2 years ago (2 children)

This is the one. Has anyone here seen the dod acquisitions chart?

Heres a copy: https://www.wired.com/images_blogs/dangerroom/2010/09/atl_wall_chart.jpg

[–] [email protected] 11 points 2 years ago

Holy fuck, it's like notes with strings on a cork board except even more insanely complex.

[–] [email protected] 3 points 2 years ago

See, reading it over it seems to make sense, everything is double checked and reviewed by others to error proof, and all flows in a understandable direction.

The problem is how vague what is involved in each of these steps and how the funding is distributed. Like how many people are we paying to operate each point? How many redundancies are caught up within the burocracy of it all and siphoning off to various slush funds?

The only way to successfully operate this method they layout is if every single step performs their function, but at a 'federal' level that's like asking a cow to lay an egg.

[–] [email protected] 16 points 2 years ago

Someone has to manage managements managers that manage the managers managers.

[–] photonic_sorcerer 10 points 2 years ago* (last edited 2 years ago) (1 children)

Not even that, theres lots of DoD employees (non-managers) that get paid pretty well just to sit on their asses and do not much of anything all day. It's the biggest social welfare program in the US.

[–] [email protected] 4 points 2 years ago

I thought that was the TSA

[–] [email protected] 25 points 2 years ago* (last edited 2 years ago)

The problem is two fold, the first is that any change in process or procedure has to be approved by a committee that probably has nothing to do with IT at all; and the second is that the DoD is full of higher ranking officers that if you have a 3 day turn around for a repair -- for example, they will threaten your very existence unless they are not done immediately.

The only solution I can think off is that the IT has to be removed from the DoD, and assigned its own budget and director.

[–] [email protected] 2 points 2 years ago

Think about how many warlords we could bribe to protect American corporate interests in countries we aren't supposed to be involved in instead of new functions IT. Those American friendly dictators aren't going to arm and install themselves.

[–] [email protected] 25 points 2 years ago (2 children)

If there's one place I'd expect to have trouble hiring, it's the Pentagon's IT team. They regularly deal with the most sensitive information about the US military, and need to have clearance to see all of it. That gives them an incredibly slim hiring pool, so it's no surprise their IT team sucks

[–] [email protected] 16 points 2 years ago

Also: hiring tech people but no weed allowed

[–] [email protected] 10 points 2 years ago

Yeah the overlap in the Venn diagram for good engineers that don’t do any federally illegal drugs is fucking TINY

[–] [email protected] 17 points 2 years ago (1 children)

hello it have you tried turning the country on and off again

[–] [email protected] 4 points 2 years ago

They did it with the funding at one point

[–] [email protected] 16 points 2 years ago

I'm guessing not too many people join the army or the air force to do IT support.

[–] [email protected] 9 points 2 years ago (1 children)
[–] [email protected] 14 points 2 years ago (2 children)

I did IT support for DOD as a contractor years ago. I wasn't at the Pentagon, but from where I was, It's primarily a funding problem, with a bit of corruption sitting in the purchasing side.

I can fix a lot of s*** on the cheap, but when they continually buy hardware below minimum spec for software there's only so much you can do.

[–] [email protected] 9 points 2 years ago* (last edited 2 years ago)

Wait so its just like my job now? Buying refurbished shit that was just okay five years ago and wondering why the infrastructure has weird quirks all the time? Maybe my sanity is a little too whittled for that.

[–] [email protected] 4 points 2 years ago

Nice to see we are spending our $766 billion on the right things. 😒

[–] beard_hunter 8 points 2 years ago

They can neither confirm nor deny this ...

[–] [email protected] 7 points 2 years ago

Can they not afford overhead lighting in their data center? That would be step one.

[–] [email protected] 6 points 2 years ago (1 children)

Its pretty obvious for security reasons...

[–] [email protected] 12 points 2 years ago (1 children)

The next time the Chinese attack us by submitting tech support tickets we got them by the balls.

[–] [email protected] 7 points 2 years ago (1 children)

You say that, but most of the time when somebody gets hacked it's operator error and not a programming issue (i.e. the account was given to the person via social engineering not by the person defeating the authentication system).

[–] [email protected] 3 points 2 years ago (1 children)

I'm sure the people at the pentagon are aware of it as an attack vector and I am also fairly sure their mitigation plan isn't "just make it really shitty and slow lmao"

[–] [email protected] 1 points 2 years ago

It works for kitboga

[–] [email protected] 6 points 2 years ago

I'd like to help you, but forst tell me who played 3rd base for the losers of the 1968 world series game 4?

And who won the heosman trophy in 1974?

Can't have the enemies breeching our electronic perimeter.

[–] [email protected] 4 points 2 years ago

they could pay me a bunch of money I'll come and improve the situation

[–] [email protected] 0 points 2 years ago

Edward Snowden managed to exfiltrate millions of documents because he was in help desk.