this post was submitted on 13 Jul 2025
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139
Rogers Turns to AI Chatbot, Cuts Partner Call Centre Jobs (www.iphoneincanada.ca)
submitted 3 days ago by [email protected] to c/[email protected]
15 comments fedilink hide all child comments
 

But a Reddit post from 11 days ago from an apparent Rogers employee affected, claimed they were one of the more than 1,000 laid-off agents paints a different picture.

“I am a part of the 1000+ agents in Roger’s that are getting laid off and I would like us to be heard and actually have a voice for once,” the person wrote.

They claimed they were told to stay silent. “Why has management specifically told us to stay quiet and not to go to the media about this? Because they know this is wrong on so many levels.”

The post accuses Rogers of using workers to train an AI tool introduced last year—under the pretense of helping them—only to later replace them with it. “We were exploited and taken advantage of,” the employee claims.

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[–] [email protected] 3 points 2 days ago

Rogers?

The "enterprise business datacenter provider" who offers an SLA called "sucks to be you" with an average uptit of < 90%?

Rogers datacenter, where you literally pay 4x more for 5x less?

Rogers datacenter which, a fee months ago had a critical server just die because the drivers became disconnected?

Rogers datacenter which turned a 3 week upgrade project into a 1,5 tear nightmare?

Rogers datacenter which charged 1,5 years for a one month project? Didn't wanted to stop charging and threatened to kill all our servers if we would stop paying until they would stop overcharging us thousands pret month?

It's that all this is ancient shit for us that can't bet moved or I could have moved all of our servers away years ago but fuck they are terrible