this post was submitted on 21 Dec 2024
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It could be comparing travel times/routes although those kinds of comparisons get complicated pretty quickly and can potentially incentivize dangerous driving. Ratings have the same issue, just pointing out there are other factors that could be used.
One of the main reasons that ratings are one of the worst methods of evaluating employees that interact with the public is that they tend to be impacted by people's unconscious racism and sexism.
You say unconscious. I say overt.
Overt certaintly happens, but when talking about averages for the population a lot of people judge others differently based on who they are and not necessarily what they do.
Yep, it happens even in populations where everyone explicitly condemns racism.
The way it happens is everyone has a baseline of what they'd consider fair treatment. They'll condemn people as racist if they treat someone below that baseline of fairness - that is the most egregious form of racism. However, they'll also do favours for people (i.e. treat them above the baseline) if they are perceived to be like them, while treating everyone dissimilar at the baseline - i.e. favours for pepole like them, and fairness for everyone else. While that means no one can point to an individual case where someone was obviously treated unfairly, statistically it means that the minorities get treated worse.