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I know I can nail the technical questions but I'm worried that i look sleazy.
The additional context wasn't necessary but I wanted to see how the photo posts are formatted for lemmy
this post was submitted on 11 Oct 2023
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I was an IT help desk manager for 10 years. Your attire is perfect, and it's a good sign that you're concerned about looking professional.
Here's a pro tip - In your interview you will almost certainly be asked how you'd solve an issue that you have no idea how to approach. What they're looking for is how you'll respond emotionally. The correct answer is to assure the end user that you will find a solution, don't panic, and then check internal documentation. "Have we run into this before?" Insist that the company should never have to solve the same issue twice because documentation is paramount. Never be afraid to say that you'd escalate the issue but KEEP OWNERSHIP. Ownership is huge to these people.
I'd be glad to go into more detail about what they'll be looking for if it will be helpful.
I won't wish you good luck because you've already got this!
I was never a direct manager, but I've been in on the hiring process for many candidates. Great advice, top to bottom.
When we interviewed we also liked to hear people say they'd Google it. It seems stupid but I want someone with the initiative to find the solution to a problem they've never seen.
Also the thing about ownership is key, and for us was always an indicator of someone who might want to move up later. Help desk folks who want to move up do everything they can feasibly do and offer their take on what they think the next level needs to do before escalating. If it truly needs to be handed off then it's because of permissions. But the best help desk people try to hang on to the ticket as long as they can so they can provide the most consistency to the end user.
I just want to second saying you’d Google it in the interview if it comes up. I got my first job because of this in software engineering a long time ago.
Interviewer: “If you didn’t know how to solve a technical problem, what’s the first thing you’d do?” Me: “Well… to be honest, I’d probably Google it…” Interviewer: “Oh yeah that’s actually exactly what we want!”
It did feel stupid to say at the time but it made sense after.