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Salt Lake City, plans to implement AI-assisted 911 call triaging to handle ~30% of about 450K non-emergency calls per year (www.sltrib.com)

submitted 3 days ago by [email protected] to c/[email protected]

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[–] [email protected] 9 points 3 days ago (3 children)

Kehoe countered that the AI system would interact only with nonemergency callers and that emergency calls to 911 would be routed only to human dispatchers. In fact, she added, “on nonemergency calls, it might detect those elevated stress levels [for callers] and it will automatically default going to a human being as well.”

Are nonemergency calls coming in through a separate number or are they still coming in through the 911 number? I thought nonemergency calls come through a separate number but i only see references to 911 in this article. So which is it? If you call 911 and get an AI then that's terrible. If this is for a dedicated nonemergency line then this sounds great.

[–] [email protected] 6 points 3 days ago (1 children)

My local PD has a non emergency number, but it is almost always answered by 911.

[–] Pieisawesome 4 points 3 days ago

I used to have to call the non emergency number a few times a month for a previous job.

The calls were always answered by 911 operators, but they would place you on hold if a 911 call came through. No big deal

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