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Half of companies planning to replace customer service with AI are reversing course
(www.techspot.com)
this post was submitted on 13 Jun 2025
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I have seen one court case where they were required legally to honor the deal the chatbot made, but I haven't kept up with any other cases.
In the case of Air Canada, the thing the chatbot promised was actually pretty reasonable on its own terms, which is both why the customer believed it and why the judge said they had to honour it. I don't think it would have gone the same way if the bot offered to sell them a Boeing 777 for $10.
Someone already tried.
https://en.wikipedia.org/wiki/Leonard_v._Pepsico%2C_Inc.
What a cucked judgement. I would have ruled for the plaintiff, with prejudice
Tell me you know nothing about contract law without telling me you know nothing about contract law.
It was a joke, mate. A simple jest. A jape, if you will
Most jokes need to be recognizable as funny?
Like if you say the word cucked, ever, I'm going to assume you're serious and an imbecile and I would be right to do that, no?!
K