916
Half of companies planning to replace customer service with AI are reversing course
(www.techspot.com)
this post was submitted on 13 Jun 2025
916 points (99.5% liked)
Technology
71717 readers
4130 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related news or articles.
- Be excellent to each other!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, this includes using AI responses and summaries. To ask if your bot can be added please contact a mod.
- Check for duplicates before posting, duplicates may be removed
- Accounts 7 days and younger will have their posts automatically removed.
Approved Bots
founded 2 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
AI is worse for the company than outsourcing overseas to underpaid call centers. That is how bad AI is at replacing people right now.
It is, but it's a use case that has a shitload of money behind it.
Do you know why we have had reliable e-commerce since 1999? Porn websites. That was the use case that pushed credit card acceptance online.
The demand is so huge that firms would rather stumble a bit at first to save huge amounts for a bad but barely sub-par UX.
Always bet on the technology that porn buys into (not financial advice, but it damn sure works)
Oh my God... The best/worst thing about the idea of AI porn is how AI tends to forget anything that isn't still on the screen. So now I'm imagining the camera zooming in on someone's jibblies, then zooming out and now it's someone else's jibblies, and the background is completely different.
It's a solvable problem with larger context buffers, but the resource requirements grow exponentially.
Seems like it's cheaper and more efficient just to pay people to fuck on camera.
Probably not if you factor in the inefficiency of human digestion and wages.