sunaurus

joined 2 years ago
[–] [email protected] 3 points 3 months ago (5 children)

Hey, for the past few weeks, we have been tuning different rate limits and other bot prevention mechanisms on lemm.ee. We have had a huge increase in traffic lately, as well as a couple of instances of what was effectively a DDoS.

In other words, the problems likely have nothing to do with your app or different versions, and everything to do with our own measures.

For the mark post as read endpoint, I recently made the rate limit a bit more relaxed, so hopefully users won't see issues there anymore. OTOH, we are also presenting a Cloudflare challenge for some IP ranges currently, which may inadvertently affect legit users. This was necessary to mitigate a recent DDoS, but we will continue tuning and hopefully restore things to normal for legit users soon.

[–] [email protected] 17 points 3 months ago (1 children)

Definitely not 😄

[–] [email protected] 5 points 3 months ago

We have automated a lot of this stuff on lemm.ee as well

[–] [email protected] 12 points 3 months ago* (last edited 3 months ago) (1 children)

I'm afraid .world users will also miss out on your mod actions in all of your communities, which is a particularly unfortunate side-effect.

I don't think it's the end of the world (:P), though - .world is a big instance, but there are still tons of users on other instances. I mean, even in your communities, I don't think .world is not making up the majority of activity.

[–] [email protected] 23 points 3 months ago

I'm not sure why .world has the 18 age requirement - AFAIK GDPR only requires 16+ if you don't specifically ask for parental consent. Of course, there is the matter of pornography etc, but for example Reddit allows 13+ users, and all they do for pornography is show an NSFW warning, which Lemmy also has (although this is a good point - maybe the NSFW toggle should be improved to explicitly ask users to confirm their age on Lemmy as well, similarly to how it works on Reddit).

But at the end of the day, each instance is free to create whatever rules and processes they want, and to ban people according to those rules. I would say that .world admins are probably just trying to do their best in enforcing their rules, and unfortunately that means that most likely you'll be cut off from .world for the next 5 months 🫤

[–] [email protected] 13 points 3 months ago (7 children)

In my experience, it's mostly a combination of confusing Lemmy UI + user error:

  1. When using the e-mail verification link, Lemmy just shows a blank page with a tiny "e-mail verified" notification in the bottom left corner, which people miss. They then assume that it didn't work, because all they see is a blank page.
  2. When opening the e-mail verification link multiple times, only the first time registers, and further attempts will generate confusing errors. This also makes people assume it didn't work, but in reality, their e-mail got verified successfully.
  3. On lemm.ee, it's very common for people to sign up with typos in their e-mail addresses (happens few times every week recently).
  4. We have a custom question on our sign-up page asking people to state they agree to our rules, and it's relatively common that people just don't read the question and write something random in there - we generally don't accept such applications to try and weed out bots, but I'm pretty sure we also end up rejecting a bunch of legit users this way who just didn't read the instructions.

Generally I'm happy to provide support to people in such cases if they reach out to me directly, but at the end of the day, the easiest and fastest solution if the account is truly stuck in limbo is just to create another account.

It's a shame that there is so much potential friction on sign-up, but at the same time, I don't see us reducing the friction on lemm.ee any time soon, because this is the lesser evil compared to bot sign-ups etc that we have seen in the past.

[–] [email protected] 3 points 3 months ago (1 children)

I’ve just restored it

[–] [email protected] 8 points 3 months ago (1 children)

Hey, there isn’t any default community right now. There are a few different databases that track graphs of such things, for example, fedidb.org.

[–] [email protected] 40 points 3 months ago

Thank you very much for the support!

Our infrastructure costs are currently quite stable at around 200€ per month, and considering that the instance is right now quite decently supporting nearly 6000 monthly active users, you could say that you are indeed relatively contributing a ton - you are effectively covering server costs for 60 people!

The fact that it’s a monthly amount is particularly great, because with recurring income, we will get advanced warning if there is danger of funds starting to run low.

[–] [email protected] 28 points 3 months ago* (last edited 3 months ago)

We had a few really huge days in 2023, but other than those, it seems like the growth so far in March is definitely outpacing our initial wave of new users in 2023.

[–] [email protected] 4 points 3 months ago (3 children)

Hey, could you make a post in that community?

[–] [email protected] 1 points 3 months ago (1 children)

Lemmy software resolves it automatically - it marks such instances as dead and stops sending activities to them.

 

Hey all!

Upcoming lemm.ee cakeday

Can you believe that lemm.ee is almost 1 year old? In just a couple of weeks (specifically, on the 9th of June), we will be able to celebrate our first instance cakeday.

I am thinking of compiling some stats about how lemm.ee has been used in its first year, if you have any specific stats in particular you would like to see, feel free to comment below. I will try to accommodate any ideas as I start gathering this info!

Infrastructure updates

A few weeks ago, I posted about plans to make some changes to our infrastructure in order to deal with different intermittent networking issues.. It took a bit longer than I hoped (just did not manage to get enough free time between then and now), but I am happy to report that this work has now been completed! Additionally, I have decommissioned our stand-alone pict-rs server.

With the two changes mentioned above, I believe lemm.ee should now be much more resilient going forwad, and I expect a significantly lower rate of infrastructure-related issues for the rest of the year!

I'll leave a tehcnical overview about the problem & solution below for those interested, but if these details don't interest you, then you can safely skip the rest of this post.


For context, lemm.ee has been hosted on Hetzner servers for most of this year (having migrated from DigitalOcean initially), with everything except our database being hosted on the Hetzner Cloud side, and the database itself living on a powerful dedicated Hetzner server. This mix allows a great amount of flexibility for redeploying and horizontally scaling our application servers, while still allowing a really cost-effective way of hosting a quite resource-hungry database.

In order to facilitate networking between the cloud servers and the dedicated database server (which live in different networks), Hetzner provides a service named "vSwitch". This service basically allows you to connect different servers together in a private network. Unfortunately, I discovered quite quickly that this service is very unreliable. During the short few months that we have been using the vSwitch, we have gone through one extended period of downtime (where the service was just completely broken for several hours), as well as dozens (if not hundreds at this point) intermittent disconnects, where servers randomly lose their connections over the vSwitch. After such a disconnect, the connection never recovers without manual intervetion.

For most lemm.ee users, the majority of these vSwitch issues have been mostly invisible, as we have redundancy in our servers - if one server loses its connection to the database, other servers will take over the load. Additionally, I have generally been able to respond quite quickly to issues by redeploying the broken servers (or deploying other temporary workarounds). However, in addition to a huge amount of these issues which lemm.ee users hopefully haven't ever noticed, there have also been a few short periods of downtime this year so far, as well as a few cases of federation delays. These more extreme cases were generally caused by multiple servers losing their vSwitch connections at the same time.

After several attempts to work around these issues, I decided that we need to migrate away from vSwitch.

As of earlier today, lemm.ee is no longer using Hetzner's vSwitch at all!

I finally found enough time earlier today to focus on this migration, and I was able to successfully complete it. None of our networking is relying on the vSwitch anymore.

In the end, I went with quite a simple solution - I configured a host-level firewall (nftables) on our database dedicated server, which will deny all connections by default. Whenever any cloud servers are added/removed, their corresponding public IP addresses are added/removed in the allowlist of our database firewall. It would have been ideal to do this whole logic in Hetzner's own firewall, but that one unfortunately has a limit of only 10 rules per server, which is just not enough for our setup.

Bonus: our pict-rs server has been decommissioned!

Pict-rs is the software which Lemmy uses for everything related to media (image storage mostly). Initially, pict-rs required a local filesystem to store both files as well as metadata about files. Since the beginning, lemm.ee has used a dedicated server just for pict-rs, in order to ensure we could easily redeploy the rest of our servers without losing any images.

Over the past year, pict-rs has gained the ability to store files in object storage, and metadata in a PostgreSQL database. This meant that the server running pict-rs itself no longer contained any of the important data, so it became possible to redeploy without losing any images. Additionally, this meant that it would be possible to run multiple pict-rs servers in parallel.

While we had already migrated our pict-rs server to use object storage and PostgreSQL several months ago, we still had the single dedicated pict-rs server up until today. I have been planning for a while to decommission this server, and start running pict-rs directly on each one of our Lemmy application servers. Earlier today, I was able to complete this plan. This should hopefully mean that our pict-rs server is less likely to get overloaded, and it also means a tiny reduction in our overall monthly infrastructure bill (due to one less server running).

With the above changes, I think our infrastructure has become more robust, and hopefully, we will experience less issues with images, federation, and general downtime going forward.


That's all from me for now. Feel free to leave any thoughts or questions in the comments, and as always, I hope you're having a great day!

 

Hey folks!

This is a quick notice about a change to our moderation policy.

We have had a policy on lemm.ee for administration and federation nearly since the very beginning. This policy has also always included a section about moderator responsibilities. Today, we have made two changes to this policy:

  1. The policy has been renamed to Policy for administration, moderation, federation - this is to make it clear that the policy is also relevant for mods
  2. We have introduced a new responsibility for moderators, they must "Ensure that they only provide accurate and clear reasons for mod actions".

The reason for the addition is that mod log actions federate out to other instances, and are more or less permanent (due to how Lemmy and federation works right now). This means that users do not really currently have any easy way to clarify or defend themselves against inaccurate accusations in the mod log.

As always, I am very grateful to all mods for your efforts in building awesome communities on lemm.ee. I hope you can understand why this new policy is necessary - I do not want to make your lives more difficult, the goal is to just try and reduce any mod log related misunderstandings in the future.

Thank you for reading and have a nice day!

199
submitted 1 year ago* (last edited 1 year ago) by [email protected] to c/[email protected]
 

Hey folks!

We unfortunately had about half an hour of unplanned downtime today. This was caused by an issue with our hosting provider. The issue is solved for now, and I am planning to make some changes to prevent similar issues in the future. Sorry for the inconvenience!


Technical details

Our servers are communicating with our database over Hetzner's "vSwitch" service. Unfortunately, this service seems to be quite flaky - over the past few months, I have had to deal with the connection just dropping without recovering many times. Mostly this has not resulted in any noticeable downtime, as we have redundant servers, so even if one of them stops working, it won't affect lemm.ee users. However, in this instance, all of our API servers lost their connection to our database at the same time, which resulted in actual downtime.

I have now decided to migrate our setup away from the vSwitch in the near future to hopefully stop these issues for good. Should be possible to do this migration without any downtime, I just need to set aside some time to actually create an alternative solution for us, most likely over the coming weekend. I will update this post once the migration is complete.

Update: the migration is now complete! You can read more here.

 

Hey folks

This is just a quick heads up that I need to perform some maintenance & upgrades on our database server, which unfortunately will require downtime. I don't expect the downtime to last for longer than 2-3 minutes, but just wanted to give a heads up first so you know not to be concerned.

That's all, hope you have a great week!

Edit: maintenance complete!

7
submitted 1 year ago* (last edited 1 year ago) by [email protected] to c/[email protected]
 

Hello, world!

Edit: first test edit!

 

Hello, friends!

TL;DR: I am working on a new Lemmy frontend in nextJS. There is still much work to be done, but you can already have an early look at https://next.lemm.ee

First of all, quick note to lemm.ee users: I am making this announcement post in [email protected], as this is also a notice that I will be hosting an alternative frontend (lemmy-ui-next) for the first time on lemm.ee. Going forward, I will post updates about lemmy-ui-next in a separate dedicated community: [email protected]. If you're interested in future updates, please subscribe there!

What is lemmy-ui-next?

Lemmy is generally accessed through some kind of frontend UI. By default, Lemmy provides its own web interface (lemmy-ui), which you can find on the front page of most Lemmy instances (including lemm.ee). There are also several other independent frontends, for both the web and different mobile platforms, which I'm sure many of you are familiar with.

Lemmy-ui-next is a brand new alternative frontend, built from the ground up with modern and popular tooling - a framework known as NextJS. Lemmy-ui-next has (or aims to have) the following high-level features:

  • Open source (AGPL)
  • Drop-in replacement for lemmy-ui - same exact URL structure, so all existing links will continue working
  • Very plain & minimalistic UI, strongly inspired by other link aggregator sites (of course including the original lemmy-ui!)
  • Very basic and "typical" NextJS architecture, to encourage open source contributions
  • Fully functional even when JavaScript is disabled (but works better with JS enabled!)
  • Optimized data transfer between your browser and the server (filtering out only relevant data from the Lemmy API, caching, memoization)
  • Strong focus on privacy and security (all authentication with the Lemmy API is done through secure httpOnly cookies, user IP addresses are not leaked to external image hosts, etc)

What is the current status of lemmy-ui-next?

I have mentally split the initial work I want to complete into 3 milestones:

  1. Lurk - All read-only features of Lemmy
  2. Participate - Voting/posting/commenting/DMs/reports, etc
  3. Moderate - Handling reports, creating & managing communities, etc

I am now nearing completion of the first milestone. It's not 100% there yet, but you can already log in, browse, subscribe to communities and even vote. Some things may still look a bit wonky, and some features are still missing, but the core experience is getting there.

In terms of code contributions, I would ask anybody who is interested in getting involved to contact me first before working on anything. I am not looking for PRs just yet - the code structure is still a bit loose, and I am redefining it as I add more stuff. I would ideally really like to complete the first 3 milestones before opening things up for external contributors.

Who can use lemmy-ui-next?

At the moment, it is only hosted on this instance, at https://next.lemm.ee. I do not yet have any formal instructions for running it on other instances, but generally speaking, it is a simple NextJS app - to deploy it, you just need to do: npm install, npm run build and LEMMY_BACKEND=https://<your lemmy api here> npm run start.

Why not just improve lemmy-ui instead?

Lemmy-ui is an extremely important and valuable project. There has been a significant amount of hard effort put into it so far, and nobody can refute that it is the frontend which has really carried Lemmy to this point.

Unfortunately, there are some architectural problems with lemmy-ui (mostly related to how data is fetched and how sessions are stored in memory), all of which would require quite a significant rewrite to fix. Additionally, I think that the core technical solution used for lemmy-ui is just a bit too obscure, which has been an obstacle to my own contributions, as well as to contributions by others. If a rewrite is on the table anyway, then I believe a different technology is the best way forward.

Why not work on lemmy-ui-leptos instead?

Lemmy-ui-leptos is another rewrite of lemmy-ui, which is being lead by Lemmy maintainers. It is based around a Rust web framework called Leptos. I think this is really cool tech, and will be happy to host lemmy-ui-leptos on lemm.ee in the future as well.

There are a two key reasons why I personally decided to start working on another alternative, though:

  • I have heard from several people on Lemmy that they feel like Leptos is a big barrier to entry in terms of them contributing
  • Even for myself personally, I am very comfortable (and think I can move very fast) when working on something like NextJS, but with Leptos, I think the learning curve would be quite big and I would get much less done with any time I invest into it

My hope is that by providing a very vanilla alternative, I can provide an outlet for potential open source contributors who would like to work on Lemmy, but aren't prepared to do it with Leptos.

Does this mean that lemm.ee will change in ways I don't like?

First, let me be clear: lemm.ee will always host the default Lemmy frontend. This means lemmy-ui for now, and most likely lemmy-ui-leptos in the future.

I am however considering the possibility of switching things around at some point in the future, so that lemmy-ui-next will be hosted directly on lemm.ee, and lemmy-ui will be accessible on a different subdomain (like ui.lemm.ee). This would only happen once I have completed all 3 milestones for lemmy-ui-next. The main reason I am considering this is that I feel like I will always be in the best position to offer technical support to users on the frontend which I am myself maintaining. If you have any thoughts about this potential change, please let me know in the comments below!

That's about it for now!

This is something I've been thinking of doing for a while now, and I'm very excited to finally get the ball rolling! If you have a chance, please feel free to check out what https://next.lemm.ee looks like so far, and please let me know if you have any thoughts or feedback!

 

Hey

This is just a quick heads up that our host, Hetzner, has been experiencing networking issues today, which has caused some downtime for lemm.ee.

I have a workaround in place for now, so we should (fingers crossed) be recovering at the moment, but I am still waiting on the proper solution from Hetzner. You can track their issue here: https://status.hetzner.com/incident/9406c500-9c8b-48be-9591-a73691134096

Also, this is a good opportunity to remind everybody about https://status.lemm.ee - you can be sure that I will provide updates on that page as soon as I am aware of & dealing with any issues. I have been posting status updates for the current issue there as well.

Sorry for the inconvenience and I hope you have an otherwise great day!

UPDATE: Hetzner claims they have fixed the issue, but the problems have not been resolved for lemm.ee servers yet, so I am keeping my temporary workaround active for now. Will continue troubleshooting this tomorrow.

UPDATE 2: Hetzner has now fixed their issue, and our network has been restored to its original optimized state.

 

Hello!

I am sunaurus, the head admin of lemm.ee. Ever since I created my instance, I have been following a lot of public and private discussion channels between different parties involved with Lemmy. As I’m sure many others have also noticed, the discussions in such channels sometimes get heated, and in fact recently, I feel like there has been a constant trend in these discussions towards a lot of demands, hostility, negativity, and a general lack of empathy between different participants in the Lemmy network.

I am writing this post for a few reasons:

  1. I would like add a bit of positivity by expressing my gratitude towards every single person who has helped improve Lemmy.
  2. I want to speak up in defense of different people who have been receiving negativity lately.
  3. There are a few false rumors spreading on Lemmy, which I would like to try and counteract with very simple evidence.
  4. I want to remind everybody that at the end of the day, all of us care about building and improving Lemmy. We all have the same goal, and it’s too easy to lose sight of that.

I will split up what I want to say in this post by different user groups - users, mods, admins and developers. I understand that many people belong to several (or even all) of these groups, but I just want to highlight the value of, and express my gratitude to each group separately.

Users

At the end of the day, Lemmy would not be worth anything without the users. Users bring Lemmy to life by posting great content, getting involved in discussions in comments, helping surface interesting content for others through voting and even keeping the platform clean through reports. I am extremely thankful for all the users who have given me so much enjoyment on this platform.

I believe that users often get treated unfairly on Lemmy based on what instance they are participating from. I’m sure so many of you have noticed comments around Lemmy along the lines of “Oh, another user from , I’m going to completely ignore your stupid takes”. I’ve also many cases of people treating users as second-class citizen if they are not on the same instance - for example, I’ve seen users who are active and valuable participants in communities on another instance receive comments like “why are you participating in our discussions, go back to your own instance”. In my opinion this is completely counterproductive to the whole idea of federation. On a human level, I can understand it - you’re far more likely to notice or remember what instance somebody is posting from if you have a negative experience. As a result, as time goes by, people tend to develop negative views of each instance, despite potentially having had many positive interactions with other users of those same instances. The message I want to put out here is that instances, especially bigger ones, are not monoliths - do not judge users based on what instance they are browsing Lemmy from, judge them by their actual words and actions.

Mods

There are some excellent communities already on Lemmy, and these communities are all continuously being built up and maintained by mods. Mods put in huge amounts of their free time and energy in order to provide spaces for all Lemmy users. They form the first line of defense against bad actors, they keep communities alive and often receive no praise, only criticism. I am very grateful to everybody who has dedicated time to building communities on Lemmy.

Users rarely notice the lengths mods go to in order to keep communities running smoothly - mods more often than not only get noticed when users disagree with some mod actions. I believe mods deserve a lot better than this. Constructive criticism can of course be useful to improve communities, but it must be balanced with empathy and kindness towards people who have been putting in effort to provide something for users. Remember that there is another human being reading your words when you start writing about the mods of any particular community. Users who are not happy with mods of a certain community always have the opportunity to start their own community and run it as they like.

Admins

Admins provide two main key functions for the network:

  1. Taking care of the actual infrastructure of Lemmy
  2. Working as a higher level defense against bad actors, in cases where mods are not enough

I can tell from my own experience that being an admin of a bigger instance requires constant energy and attention. I don’t believe that there is a single medium-to-big instance where the admins have not put in hundreds (if not thousands) of hours of their free time, as well as in many cases, probably their own money. This is a service which admins provide for free, and it is necessary in order to keep the Lemmy network healthy. I have endless respect for anybody who is willing to put themselves in the position of a Lemmy admin.

I have seen awful messages towards admins from all the other groups listed here, including other admins. These messages range from condescending and rude, to downright hateful. I have seen admins treated as useless and their work taken for granted. I have seen people getting frustrated with admins for not spending every waking minute on Lemmy. I have seen some users consistently spreading provably false rumors about particular admins in an effort to tarnish their reputation on Lemmy.

Before you take out frustration on admins, please remember that they are also humans who have been working tirelessly to improve Lemmy in their own way.

Also, a reminder: the absolute best feature of Lemmy is that users are free to pick their instance - and as a result, users are also free to pick their admins. Even more than that, users can always become their own admins by spinning up their own instance. Yes, this requires dedication, effort, and research, but that’s exactly my point. It’s not easy running an instance, and mistreating people who do this as a free service is completely unacceptable.

Developers

Lemmy development has been lead by a few key maintainers, with a massive amount of smaller contributors. The software is constantly being improved at a very good pace, and everybody is able to benefit from this effort at no cost whatsoever. I am extremely grateful to everybody who has participated in the development of the Lemmy software, and other related software, as without you folks, none of us would even be here now.

There seems to be a huge amount of people with very little appreciation of the work that has gone into the software. I’m sure many of you have seen countless messages where people express that the devs should be doing more in one way or another. “They should work faster”, “they should prioritize this obviously most important feature”, “they should be available 24/7 to offer support”, etc. I just want to take a moment here and acknowledge what core maintainers have already done for Lemmy:

  • Years worth of work on the code itself
  • Offering support to the community and other admins
  • Reviewing literally thousands of pull requests on GitHub
  • Acting fast in stressful situations where the Lemmy network has been overloaded
  • Not abandoning the project in the face of constant hateful users
  • Sacrificing literally hundreds of thousands of euros in missed salaries which they could have been getting if they were working for a tech company instead of working on Lemmy

I also want to take this moment to discredit some rumors which I have seen repeated too many times:

  1. Rumor: Lemmy devs do not accept outside code contributions

This is completely false - the maintainers are completely open to (and even constantly asking for) contributions. When somebody starts contributing, they will receive support and code reviews very quickly. I can tell you that I have experienced this myself several times, but that’s anecdotal, so let me also provide evidence:

a. Contributors list for the Lemmy backend: https://github.com/LemmyNet/lemmy/graphs/contributors

b. Contributors list for Lemmy UI: https://github.com/LemmyNet/lemmy-ui/graphs/contributors

Both of these lists include 100 different names, and that’s only because GitHub literally caps these pages to 100 users. Actually, the amount of different contributors is even bigger. If Lemmy devs did not accept and encourage outside contributions, then there would be no way for these lists to be so big.

  1. Rumor: Lemmy devs work too slowly

This is an extremely entitled and frankly stupid claim. I try to keep on top of the changes made in the Lemmy repo, and let me tell you, the pace of improvement is very good.

I very firmly believe that if the network started downgrading to Lemmy versions from ~8 months ago, the whole network would just collapse, as none of the instances could keep up with the current volume. That is to say, we have come an extremely long way since last summer alone.

Let me provide some more evidence. Take a look at the Pulse page for the Lemmy backend on GitHub: https://github.com/LemmyNet/lemmy/pulse. As of writing this, Lemmy devs have merged 18 pull requests in the week leading up to this post - that’s an average of 2.5 merged PRs per day. This is extremely good for a project with a small underfunded team.

  1. Rumor: Lemmy devs do not prioritize the important issues

There are two sides to this. First of all, there are endless users who turn to the Lemmy devs with what they believe is the most important issue and should immediately be prioritized - the problem is that almost none of these endless users have the same view of what the most important issue actually is! In that sense, it’s literally impossible to please everybody, because everybody wants different things.

On the other hand, even when Lemmy devs do prioritize things which some users have been desperately asking for, I have on several occasions seen a dismissive response along the lines of “too little too late”. Basically, the demands made are often unrealistic and impossible to meet.

If you are somebody who feels like Lemmy devs are not doing enough, I would ask you to please take a step back, look at the actual contributions which they have made, and consider how you yourself would feel if after making such a massive contribution, you would still need to listen to countless strangers on the internet tell you how you’re not good enough in their opinion.

Conclusion

Lastly, I am very thankful to anybody who took the time to read to the end of this post. Again, my goal is to try and defuse some of the hostility, as well as to put out a message of gratitude and positivity. I am very interested in the success of Lemmy as a whole, and that is much easier to achieve and maintain if we all work together. Thank you, I hope you're doing well, and have a nice weekend!

 

The RFC PR is here: https://github.com/LemmyNet/rfcs/pull/6

Reposting RFC contents below:


Summary

Rather than combining all reports into a single report inbox, we should allow users to select whether they are reporting to mods or admins, and we should split reports into different inboxes based on that selection.

Motivation

The current approach has some shortcomings:

  • Users are not currently able to bypass mods and report directly to admins - this may allow mods to conceal instance rule breaking in specific communities
  • Admins are not aware of community rules, so they may wish to take no action for most community rule breaking reports. However, if an admin resolves such a report, the relevant community mods most likely never see it.
  • Different instances may have different rules, but somebody resolving a report on one instance will resolve it for other instances as well, thus potentially resulting in missed reports.
  • Mods might take local action on a report and mark it as resolved even in cases where a user should be banned from the entire instance. In this case, admins are very unlikely to see the report.

Guide-level explanation

When creating reports, users will be able to select if it's a mod report, or an admin report (or both)

image

Note: labels on the sreenshot are illustrative, actual labels can be more user-friendy. Maybe something like:

  • Breaks community rules (report sent to moderators)
  • Breaks instance rules (report sent to admins)

Instead of the current single report inbox, there will be three different kinds of inboxes

  • Admin reports - show all reports sent to admins (only visible to admins)
  • Mod reports - show all reports sent to mods for any communities the user moderates (visible to admins in case they are explicit mods in any communities)
    • This is equivalent to the report view that mods currently have in Lemmy already
  • All reports - Shows a view of all (admin and mod) reports, only visible to admins
    • This is akin to the current 0.19.3 admin report view, and would allow admins to still keep an eye on mod actions on their instance if they wish

The UI wouldn't need to change for mods, but for admins, there would be a new selection at the top of the reports page (the "mod reports" tab would only be visible if the admin is also a mod in any community): image

Resolving reports should be more granular

  • Reports in the "admin reports" tab can only be manually resolved for admins of the local instance
    • To reduce overhead, banning the reported user on the user's home instance + removing reported content should automatically resolve reports for remote admins as well.
  • Reports in the "mod reports" tab should be manually resolved by relevant mods (including admins, if they are explicit mods in the relevant community).
    • To reduce overhead, admins banning the reported user on the community instance OR the user's home instance + removing reported content should automatically resolve reports for mods as well
  • Admins could still resolve reports in the "all reports" tab
    • If it's not an admin report, and not a mod report from a community the admin explicitly moderates, then there should be an additional warning/confirmation when resolving a report here. This is to prevent cases of admins accidentally preventing mods from moderating according to their own community rules.

To further clarify automatic resolution of reports: in any case where there is no further action possible, the report should be automatically resolved.

Mods should be able to escalate reports to admins

This would generate a corresponding report in the admin inbox.

Reference-level explanation

  • In the UI, changes are needed for both reporting as well as the reports inbox views
  • In the database and API, we should split reports by intended audience
  • Federation needs to be changed as well in order to allow distinguishing the report target audience

Drawbacks

It might make reporting slightly more confusing for end users - the mod/admin distinction might not be fully clear to all.

Rationale and alternatives

Alternatively, we could make reporting even more granular. It would be possible to allow users to select only a specific instances admins as the intended report audience, for example. However, I think this has several downsides:

  • Makes the report UI even more confusing
  • Potentially takes away valuable information from other admins (imagine a user only reports CSAM to their own instances admins, while leaving the offending post authors home admins in the dark)

Prior art

Most other social networks allow users to select whether they are reporting a violation of community rules, or site rules as whole.

Unresolved questions

Does ActivityPub properly support splitting up reports like this?

Future possibilities

In the future, it might be a nice addition to have some automation to always escalate to admins, even if they're submitted as mod reports, based on report keywords. For example, "CSAM", "Spam", etc.

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submitted 1 year ago* (last edited 1 year ago) by [email protected] to c/[email protected]
 

Hey folks

Some of you may have noticed comments complaining about spam and lack of moderation within the past day or so. Maybe you've even noticed a few spam posts yourself (hopefully not too much, as we have automations in place on lemm.ee to remove the spam as soon as it is posted).

I just wanted to write a quick post with some context about the attack, what we are doing about it, and how you can help.

Context

Allegedly, a group of kids in Japan have created a bot, which signs up on different Fediverse instances and posts spam into different communities. The spam generally consists of Japanese text and/or an image and/or a bunch of random @mentions into different communities. You can check a post on Mastodon with more information here: https://mastodon.de/@ErikUden/111940301222380638

What we are doing about it

Many instances are actively working to limit this spam-wave, and lemm.ee is no different. Thankfully, we have not had to deal with any bot sign-ups on our instance (potentially as a result of different protections we have implemented for sign-ups), but we still suffer the effects of the spam, even if it's posted from other instances. To help us quickly eliminate most of the spam for lemm.ee users, I am continually tuning our @adminbot to automatically detect and remove content posted in this current spam-wave.

We cannot remove content from the wider Fediverse if it's not posted there by a lemm.ee user, so our automated removals won't help users on other instances, but we are at least improving the experience for our own users. For an example, you can compare how /c/[email protected] currently looks like on lemm.ee, to how it looks like on this screenshot I took from another smaller instance:

How you can help

First and foremost, please continue reporting any spam you find, so that relevant mods and admins can deal with it. I am very grateful to users who help us identify spam through reports, and your reports are precisely what allow me to implement automated content removal for more extreme spam-waves such as this current one.

Secondly, I am seeking for a few volunteers to grow the lemm.ee admin team. I am purposely burying this at the bottom of the post, to hopefully pre-filter out some candidates who would want to join for the wrong reasons. If you have read until this point in the post, then I assume you are already quite interested in improving the experience on lemm.ee, so if you feel like you could contribute to the admin team, please read on.

First, I will say a few words about who we are looking for, then I will describe what kind of tasks you would have as an admin, and finally, I will cover some significant downsides of joining the admin team.

We are looking for folks who more or less match the following profile:

  • You have already been active on the Fediverse for several months (not necessarily on lemm.ee)
  • Previous mod experience would be a huge plus
  • You should feel a strong agreement with our basic instance rules and our administration & federation policy
  • You should be prepared to be exposed to some vile content through reports
  • You are OK with using Discord as the main method of admin communication (that is what we have settled on and will continue using for the foreseeable future)

As volunteers, we don't expect admins to be available 24/7, but as our instance grows, I do think it would be quite important to achieve a state of pretty good timezone coverage with our admin team, so please only consider applying if you are already regularly active on Lemmy.

As for what tasks admins are responsible are for: it's mostly covered in the administration policy post linked above. But in short, you should be prepared to regularly check the report queue, contact users with friendly messages to de-escalate conflicts, issue bans, remove content, and monitor the activity of @adminbot. Additionally, if you're interested in taking a more hands-on approach to any kind of community-building on lemm.ee, then this would be totally welcome as well, but not strictly considered a core responsibility for admins.

Please note that the lemm.ee admin team has an absolute zero tolerance policy against any kind of abuse towards minority communities. If you do not share this mindset, then please do not consider applying.

Finally, let me share some negative aspects about joining the admin team. I think this will probably reduce the amount of any potential candidates, but I still feel it's important to be honest and upfront about this:

Through the report queue, you will regularly see absolutely vile content which you might otherwise never even notice on Lemmy. Many users come to Lemmy to spread hate, post disturbing images, etc, and in order to clean such content up for other users, mods and admins need to actually be exposed to this content in much larger amounts than regular users.

Additionally, while Lemmy is constantly being improved by the developers, the moderation tools are still quite rough around the edges. Lemmy is not at 1.0 yet, and that will most likely become even more obvious to you as you work on admin tasks.

Maybe this is the most important one: no matter what you do, there will always be people unhappy with how you apply our rules. I have seen countless comments complaining about lemm.ee admins specifically. I have been told by complete strangers that they hate me. I have seen many complaints about us moderating too harshly. I have seen complaints about us not moderating enough. I have seen users on Lemmy make up wild stories about our admin team, and share them as facts. There are of course plenty of supportive users, but the negative experiences tend to leave a much more lasting impression.

If after reading all of the above, you are still motivated to help make lemm.ee a better place through offering your help in the admin team, please contact me on Discord (@sunaurus)!

That's all from me for now. Thank you very much to anybody who went through this whole wall of text, and I hope you are all having a good weekend!

 

Hey folks!

Just a quick update: we now have a dedicated status page for lemm.ee.

You can find it at status.lemm.ee. It currently contains three sections:

  1. A web status section, which I will update manually to communicate issues about lemm.ee
  2. A financial status section, which I will update monthly to give an overview of how we're doing financially
  3. A federation section, which automatically checks the current federation status, both incoming and outgoing, between lemm.ee and other instances. By default it shows 3 large instances, but you can also search for any specific instance you are interested in.

This status page is hosted completely separately from our main servers, so if there is any trouble with our servers, you can expect the status page to still be available!

If you have any issues with this page, or any other thoughts, feel free to comment.

 

Hey folks

This is a heads up that I will be performing some maintenance and hardware upgrades on our database this Saturday.

We are currently experiencing several spikes throughout the day which cause our database to become overloaded - this results in degraded performance for many users. The spikes are happening due to a combination of continued growth of the database, some expensive periodic scheduled tasks which Lemmy runs, and fluctuating traffic patterns. Some of this can be optimized on the code level in the future, but it seems that the best way to deal with it right now is to add some additional resources to our database server.

I am intending to switch to slightly different hardware in this upgrade, and will be unable to make this switch without downtime, so unfortunately lemm.ee will be unavailable for the duration.

As our database has grown quite a bit, cloning it will most likely take a few hours, so I expect the downtime to last 2-3 hours. Sorry for the inconvenience, I am hopeful that it will be worth it and that this upgrade will significantly reduce some of our recent long page load times!


Edit: upgrade complete!

I have now migrated the lemm.ee database from the original DigitalOcean managed database service to a dedicated server on Hetzner.

As part of this migration, I have also moved all of our Lemmy servers from the DigitalOcean cloud to Hetzner's Cloud. I always want the servers to be as close as possible to the database, in order to keep latencies low. At the same time, I am very interested in having the ability to dynamically spin up and down servers as needed, so a cloud-type solution is really ideal for that. Fortunately, Hetzner allows connecting cloud servers to their dedicated servers through a private network, so we are able to take advantage of a powerful dedicated server for the database, while retaining the flexibility of the cloud approach for the rest of our servers. I'm really happy with the solution now.

In terms of results, I am already seeing far better page load times and far less resource use on the new hardware, so I think the migration has been a success. I will keep monitoring things and tuning as necessary.

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