If you call them out on this, they will repeatedly deny any and all AI use, resolve the ticket, and threaten to ban your account if you press them further.
Overall, I would suggest to any future readers that you simply file a charge-back with your financial institution due to a breach of contract on Blizzard’s end (Failure to deliver purchased goods). To quote another user -
" You must explicitly contact Blizzard prior to any Chargeback, get in contact with a representative, and receive their written refusal to refund, AFTER you have already demanded refund for LACK OF DESCRIBED AND DECLARED SERVICES OR PRODUCT (no Delivery Clause; they cannot enforce payment for a Service or Product through their fault, that was not Delivered).
Once that step is done, make sure to keep a copy of the conversation (screenshot in addition to requesting that they email you the transcripts), and attach these to the chargeback. Then file said Chargeback."
If more people do this, it will send a clear message to companies like Blizzard that we as consumers are not to be trifled with. Particularly, it costs Blizzard extra whenever legal charge-backs are processed.
I am mostly making this post as a reference to future google searches.
Hopefully this will save you some time in deliberating how to proceed with undelivered digital goods on Blizzard's end. Just demand a refund and then issue a charge back with your financial institutions if and when Blizzard support refuses your refund request.
Notice that Blizzard may try to illegally retaliate against your account for a legal charge back concerning undelivered digital goods. Up to and including permanent closure of the account.
If you're not ready to lose your account or fight for it in small claims court (Which may require personal funds) you might want to reconsider this course of action.
If you have the funds to contest an illegal retaliatory action against your account or otherwise are ready to get rid of Blizzard permanently (As I am). I might recommend the aforementioned actions. Charge-backs really help stick it to the bastards when they refuse to deliver digital goods. They usually just assume that most people will let $10 or so slide. But if enough people hold them accountable. It eventually adds up.
Know that the one thing the hate the most are legal charge-backs. That's why I'm posting this.
Understand, furthermore, that I am not a lawyer, and none of this constitutes legal advise. Hey, do you.
That said. - Charge-back these fraudulent fucks..
