this post was submitted on 15 Aug 2024
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Energy supplier produced a “decompté” invoice based on an estimate. And it’s quite inaccurate. Now what? (fedia.io)
submitted 10 months ago by [email protected] to c/[email protected]
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The meter reading folks rarely show up to witness a gas and electric reading. Sibelga sent me a blank form so I can give the figures myself. Then either Sibelga ignored my figures, or communication broke down between Sibelga and my supplier.

So I received a huge bill. I would not care about overestimated consumption if prices were increasing (because then I would be paying a lower price per kWh). But it’s the other way around. Prices dropped. So the energy supplier is overpricing my consumption by overestimating the consumption before a price drop.

They did not look at my meter before the decompté settlement invoice and also did not check it on the day of the price drop. I took photos but I don’t think they will be trusted because I cannot prove when the photos were taken.

Is there any recourse?

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[–] [email protected] 3 points 10 months ago

Hm... Never had that, try to call them or send an email I guess