Wales (Cymru)

231 readers

5 users here now

All things Wales/Cymru – Discussion, Politics, News, Art and Media are all welcome.

Rules:

- Keep discussion civil.
- Wales-centric or adjacent posts only.
- Try post non-paywalled links wherever possible.
- No bigotry - including racism, sexism, ableism, homophobia, transphobia, or xenophobia.
- Follow Lemmy/Lemm.ee rules at all times.

News Sources:

Note – the above are not personal recommendations.

founded 2 years ago

MODERATORS

[email protected]

Admiral insurance worker 'told customer she wasn't allowed to speak to him in Welsh' (nation.cymru)

submitted 1 year ago by [email protected] to c/[email protected]

13 comments fedilink hide all child comments

The Admiral insurance group has been criticised by a customer who was told by one of its call centre employees that she wasn’t allowed to talk to him in Welsh.

Steffan ap Breian, a Welsh language teacher from Pontypool, said: “I called Admiral to buy car insurance. I spoke to a young woman on the phone who revealed that she was fluent in Welsh while she was preparing a quote for me.

“As I responded in Welsh she claimed that the company has a definite policy which prevents its staff from speaking Welsh to customers. I checked again that she was fluent in Welsh by speaking to her in Welsh and she responded quickly and correctly to my enquiries in English. On each occasion I asked three questions but she again claimed that her employer’s rules prevented her from speaking Welsh to a customer.

you are viewing a single comment's thread
view the rest of the comments

[–] [email protected] 24 points 1 year ago

My guess is that when they review recordings for 'training' purposes they won't be able to understand.