this post was submitted on 17 Jan 2024
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On the one hand, I strongly doubt their AI will do a good job at this and my first thought was that their sales will go to shit. I mean we all know how shitty all communication with Google is for mostly everyone because of what they already automated (developer relations for Android app developers spring to mind).
On the other hand, I'm not convinced the sales people were doing a good job either so maybe we won't notice a difference.
It will be fine for the simple stuff.
Anything complicated and the non -google side of the conversation will get frustrated and walk away.
I think Google sees that as a win win