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Online Ratings Are Broken | Companies aren’t asking for your feedback. They’re begging you for data.
(www.theatlantic.com)
this post was submitted on 27 Aug 2023
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Technology
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My policy for giving ratings is that I don't typically rate products, but if I'm asked to rate service, I always rate 5 stars regardless of the quality of service performed. If it asks me to justify why I rated that way, I just write "Yes." and pad it with as many characters as is needed. Usually dots or problematic unicode characters.
I rarely rate. If harassed sufficiently, as in the case of Microsoft Teams poo-ups (lol, that typo stays), I’ll rate as low as possible.
I mostly do it because I've worked in jobs where my locations were graded on such ratings, and anything less than a 5 was unacceptable. So entering junk 5/5 ratings is my small protest against that without messing up someone's job in the process.
Same here. People don’t realize the real world impact reviews have on people that can’t change what needs to be fixed. 5 star reviews with negative wording doesn’t screw up someone’s livelihood while still getting the point across.