this post was submitted on 20 Jun 2025
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Or you could fire your boss and form a worker cooperative run on consensus based decision making. Worker cooperatives succeed more than "traditional" businesses and have higher pay for their workers^1, despite being at a systemic disadvantage for seed capital. You don't need an ai to boss you around, you and your coworkers can make collective decisions without any boss to speak of.
I've often thought that worker cooperative call centres should be a thing. The people who manage call centres barely understand the contract because inevitably they higher management from outside of the company, since no one on the phones could possibly be management material.
It would probably make quite a lot of money because one of the biggest complaints that companies have about their third party call centres is inefficiencies. Even if the bosses wanted to fix the inefficiencies they can't because they don't understand the contract at a base enough level. In a workers cooperative that wouldn't be an issue since the workers would understand the contract.
Unfortunately it probably would face the issue that all new starts in the industry make, in that most businesses are locked into multi-year contracts with their call centre providers and can't just swap to a new provider whenever they want. So you'd have to time its startup very precisely as a big company came to the end of its contract, or you'd probably have to get some clients on board before you even started.
Why don't you start it? I have experience in cooperative development and could help provide some guidance on getting started (for free of course; DM me if you like)