this post was submitted on 13 Aug 2023
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chapotraphouse
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deescalation is hard in online stuff. IRL, you can establish empathy and shortcut the angry response by asking people how they're doing, what they need, etc., getting them to think about the present rather than whatever is riling them up. maybe something similar could work in online discussions if couched carefully. it only works if they're not mad at you, though.