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Klarna’s AI replaced 700 workers — Now the fintech CEO wants humans back after $40B fall (www.livemint.com)

submitted 2 weeks ago by [email protected] to c/[email protected]

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cross-posted from: https://lemmy.dbzer0.com/post/45782563

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[–] [email protected] 16 points 2 weeks ago

“I feel a bit like Elon Musk,” the Klarna CEO quipped, “always wanting to say it’s going to happen tomorrow, when it’s going to take a little bit longer. I think it’s very likely within 12 months.”

In the article, this was after they mentioned that the CEO still wants to use AI to downsize his workforce. Good luck attracting people to work for your company if you still want to turn around and get rid of them?

Also i feel like their losses aren't primarily due to crappy AI customer service (tho that can't be helping), but the fact that they just loan money to anyone, regardless of whether or not they can pay it back.