this post was submitted on 12 Dec 2024
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Mildly Infuriating
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i got an email from Verizon, confirming my order shipped. If i want to track the order i had to create an account. then i create the account and click to track it and theres no tracking info, just trying to upsell me warranty and accessories. i go to chatbot support and it tells me to go to the same link without tracking. so i call verizon and fight through the terrible voicebots to get a person who gives me the tracking number.. which actually doesnt exist for 3 more days, since it hasnt actually shipped yet. when it actually ships via UPS the website offers to hold my package for pick up if i click a link.. but then i need to create a ups account first. then i do that and it says oh we cant hold this package because of the senders rules.
Fyi there won't ever be a tracking number for any package until it's in a box, a label is printed and slapped onto it, and it's in a truck.
The tracking number is on the label. There's a tracking number as soon as the label is created, before it's ever printed or slapped on a box. Whether or not a customer is given the tracking number when the label is created is a different story.
I've had plenty of tracking numbers that just take me to a page that says "label created - USPS/UPS/FedEx awaiting item" until the carrier receives it. Some won't give me tracking until it's been picked up by the carrier, because there's no point tracking an item that hasn't shipped, but the number still exists.