this post was submitted on 12 Sep 2023
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So I need some advice. I have the second interview for the customer service job I've applied for tomorrow and it's with the team lead (who would be one of my direct report) and the CEO. I'm a tad nervous because I've never been interviewed by a CEO before and find it a bit odd that they would be involved for a customer service role especially wheni won't be reporting directly to the CEO or having anything to do with them? The First interview went really well and I'm very keen to get the job. I guess I'm just not sure what to expect in the second interview.
Talking to the CEO is kinda cool actually.
I'd want to know what their long term plans are for the direction of customer service in the company. What goals and outcomes etc. Do they want customers to have a single point of contact at the company, or is the focus on speed and efficiency, etc. Which competitors do they want to incorporate some of their customer service approaches from? What are the biggest impacts the customer service is having on their company overall?
Thank you. Yeah I think the CEO being this hands on is a pretty good sign and you're right, it is pretty cool. You've also given me some food for brainstorming questions for tomorrow!