this post was submitted on 05 Jun 2025
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Widespread internet outages around North Island (www.rnz.co.nz)
submitted 1 week ago by [email protected] to c/[email protected]
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Widespread internet outages are being felt around the North Island, telecommunications company Voyager says.

It says it has identified an issue affecting "Chorus Wellington UFB (ultrafast broadband) handover".

"This handover services Wellington, Kapiti, Hutt Valley, Palmerston North and through to Napier."

Voyager said Chorus had identified the source of the issue and are working on a fix.

Currently around 90 percent of connections are offline.

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[–] [email protected] 4 points 1 week ago (4 children)

I'm back online now too. Probably just had to call up Steve and get him to turn it off and back on again.

[–] [email protected] 2 points 1 week ago (3 children)

Would love an autopsy, for sure!

[–] [email protected] 2 points 1 week ago* (last edited 1 week ago) (2 children)

The article has been updated and now says:

A spokesperson said one of the provider's core ethernet routers serving the Wellington region experienced a temporary outage.

So they probably did just call up Steve and get him to turn it off and back on again 😅

I'd actually be interested to know more about the infrastructure they have. If one router going down can cause an outage to 90% of UFB customers across Wellington, Kapiti, Hutt Valley, Palmerston North and through to Napier, that kinda sounds pretty crazy.

[–] [email protected] 2 points 1 week ago (1 children)

Lots of the various provider's networks have central routing in Akl, Wgn & (sometimes) Chc. So everything lower north island hauling back to Courtney Place doesn't surprise me. For a fault like this one to impact i'd guess that either some redundancy had already been lost prior to this failure, or for some other reason it didn't failover in a predictable & non-impacting way. It happens.

[–] [email protected] 1 points 1 week ago

Yeah it's pretty rare so whatever system they are using is surely working fine most of the time.