this post was submitted on 09 Jul 2024
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As someone who's an IT person I can tell you the vibe is actually, "Well shit, I guess I'm going to actually have to diagnose something."
As an IT person, I assure you, I do not believe that you actually restarted it.
Yup. User probably put the pc to sleep and woke it up.
Or they shutdown and turn it back on, which doesn't count in windows as restarting unless you disable fast-startup. So you get annoyed tech support thinking the user is a liar and an annoyed end user that knows they turned it off and on again.
I usually just explain why we have to do a restart again, which is what you described cause I run into that a lot